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Social Media DM Triage AI Agent

Sorts Instagram and Facebook messages so no lead or complaint gets lost. The agent reads each new DM, labels it as a sales lead, support issue, collaboration request or spam, suggests a reply and sends it to the right person.

Run the Demo Request Setup

Live Workflow Demo

Run the real workflow step by step — every action is shown and logged.

🤖 AI Agent Loading...

Initializing simulation...

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⚡ Execution
🔄 Workflow

Overview

Sorts Instagram and Facebook messages so no lead or complaint gets lost. The agent reads each new DM, labels it as a sales lead, support issue, collaboration request or spam, suggests a reply and sends it to the right person.

Key Features

What this agent does, end to end.

  • Reads new Instagram and Facebook Page messages through Meta's messaging APIs
  • Labels each message as lead, support, collaboration or spam
  • Suggests a reply in your brand voice for the team to send
  • Adds sales leads to your CRM or sheet with the conversation link
  • Reminds the team to reply within Meta's 24 hour messaging window

Best For

Teams and workflows this agent fits.

D2C brands
Social media managers
Creators
Local businesses

Works With

Tools this agent connects to.

Instagram Facebook Messenger Google Sheets HubSpot Slack OpenAI

Need something else? Anything with an API or webhook can be connected on request.

How Setup Works

From demo to running on your own data.

Run the demoWatch the exact workflow execute step by step, with the input and output for every stage.
Request setupTell us which tools you use. We map the agent to your stack — no coding needed on your side.
Go liveTypically 2–5 working days. You get full run logs, so every action stays transparent.

Frequently Asked Questions

An Instagram professional account linked to a Facebook Page, and a Meta app with the right messaging permissions. Some permissions need Meta's app review.
Meta's standard messaging window lets businesses reply freely within 24 hours of the customer's last message. After that, replies are limited, so fast replies matter.
The demo above is a simulation with a sample message. When set up, it reads your real inbox.
Usually 3 to 5 working days, plus Meta app review time if needed.